100% Money Back Guarantee

web offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:

• If you are unsatisfied with the initial designs of the logo or the website, you can request a 100% refund on your project.

Refund Policy

web offers a 100% Refund on all its design services; however, it is not unconditional, and certain conditions apply:

• You have chosen a special or a custom package.
• The primary design concept has been approved.
• The logo has been finalized.
• The website has been designed, developed, and deployed live.
• You have demanded revisions.
• The cancellation is unrelated to the project.
• The company has not been contacted for more than 2 weeks.
• Company policies have been violated.
• Another company/designer has been approached for the same project.
• The creative brief is incomplete.
• A complete design change has been demanded.
• The claim exceeds the request-for-refund time span.
• Business closure or name change.
• Reasons like change of mind or disagreements not related to service.
• Multiple accepted revisions may only allow a 50% refund after discussion.
• Refund approval is at the discretion of web Management.
• Refunds apply only to specific services in a bundle, not the entire bundle.
• Pre-project cancellation incurs a 33% administrative fee.
• After a refund, all designs remain the property of web.
• Services unrelated to design are not eligible for a refund.

Claim Your Refund

To claim your refund, follow these steps:

• Dial our Toll Free Number: +1-315-909-6234 and speak with your Project Manager.
• Use Live Chat on our website to speak with a representative.
• Send an Email to initiate a refund.

Refund requests for pre-project cancellations must be made within 24 hours of order placement to receive a full refund.

Quality Assurance & Satisfaction Guarantee

web will do its best to meet your requirements. Our unlimited revisions policy ensures 100% satisfaction based on your package. We strive to exceed your expectations and do not stop revisions until you are completely satisfied.

Delivery Policy

• Orders are sent to the specified account on the date in the Order Confirmation.
• Turnaround time depends on the package, with a minimum of 2 business days.
• Websites go live only after all dues are cleared.
• Rush orders can receive samples in 48 hours for an extra $100.

Design Ownership & Rights

• Final designs are fully owned by the client once finalized.
• Clients can use final designs freely, but not materials created during revision cycles.

Content Creation & Population

• web populates content/images only if purchased.
• Stock imagery will be acquired and approved by the client.
• web is not responsible for similarities between stock images.
• Product images/details must be provided by the client.

NDA & Reputation Management Policy

Client information remains confidential. Both parties agree not to defame each other after project completion.

Record Maintenance

web keeps records of finalized designs and can provide copies upon request.

Customer & Technical Support

• Customer support: Mon-Fri, 9 AM - 5 PM GMT. After-hours queries via email.
• Technical support covers basic website/email setup. Detailed training/installations are client responsibility.

Communication Policy

All official communication must be through web domains or official toll-free numbers. Other correspondence is not considered valid.

100% Unique Design Guarantee

All logos are created from scratch and tailored to your requirements. Your logo will be unique and impress your clientele.