Revision Policy

The number of revisions is based on your selected package. You can request as many revisions as included in your package. We will continue revising until your needs are met. You are not liable for additional charges if the design concepts remain unchanged. Revised designs are delivered within 48 hours.

Turnaround Time

Web has a 48-72 hour turnaround time for most design services. This is the time for a single iteration of a design stage, not the full project completion.

• Example: Logo orders or revisions requested on Monday will be delivered by Wednesday.
• Example: Orders placed or revisions requested on Friday will be delivered by end of day Tuesday.

100% Money Back Guarantee

Web offers a 100% Money Back Guarantee on all design services. Refunds apply if you are unsatisfied with the initial logo or website designs.

Refund Policy

Refunds are subject to certain conditions. They will not apply if:

• Custom/special packages were chosen.
• The primary design concept has been approved.
• The logo has been finalized.
• The website is live and deployed.
• Revisions have been requested.
• Other reasons not related to the project.
• Client fails to contact the company within 2 weeks.
• Company policies are violated.
• Another company/designer is approached for the project.
• Creative brief is incomplete.
• Full design changes are requested.
• Refund request exceeds the allowed timeframe.
• Business closure or name change.
• Change of mind or disagreements not related to the service.

Partial refunds may be considered after discussion with the Project Manager. Refunds on bundles apply only to the unsatisfactory service, not the entire package.

Claim Your Refund

• Call Toll-Free: +1-315-909-6234 and speak with your Project Manager.
• Use Live Chat on the website.
• Send an email to initiate the refund.

Refund requests for pre-project cancellations must be made within 24 hours of order placement to receive a full refund.

Quality Assurance & 100% Satisfaction Guarantee

Web strives to meet all requirements. Unlimited revisions ensure client satisfaction. We aim to exceed expectations until you are completely satisfied.

Delivery Policy

• Orders delivered on the date specified in Order Confirmation.
• Minimum turnaround time: 2 business days.
• Websites go live only after all dues are cleared.
• Rush delivery available: First logo samples in 48 hours for $100 extra.

Design Ownership & Rights

Clients own all finalized designs and may use them freely. Materials created during revisions remain the property of Web.

Content Creation & Population

• Content/images populated only if purchased.
• Stock images are purchased upon client approval.
• Clients provide product images and details.

NDA & Reputation Management

All client project information is confidential. Both parties agree not to defame each other after project completion.

Record Maintenance

Web keeps records of finalized designs and can provide them upon request.

Customer & Technical Support

• Customer support: Mon-Fri, 9 AM - 5 PM GMT. After-hours via email.
• Technical support covers basic website/email setup; detailed training/installations are client responsibility.

Communication Policy

Official communication must be through Web domains or official toll-free numbers. Other communication is not valid.

100% Unique Design Guarantee

All logos are created from scratch, tailored to client requirements, and guaranteed to be unique.